Application Development

The buzzword in the Industry today is to do more with less. Today businesses are continuously challenged to extract more mileage from their IT systems. They are now demanding new applications that are faster and better, that can deliver strategic value, at the same time reducing the total cost of ownership (TCO).

An experienced offshore Information Technology partner who knows which technology and which development methodology to employ can empower organizations achieve their business objectives. We at Zensolve understand the need of customized applications that contour to your business needs. Our methodologies have evolved over time, our proven application development methodologies comprise of capture and analysis of business requirements, and all phases of Software Development Life Cycle.

Phases of a development project:

  • Project Initiation
  • System Study/Requirement Gathering
  • System Analysis
  • System Design
  • System Development
  • System Testing
  • System Deployment
  • Production Deployment

Our experienced team of Systems developers follows a modular development approach. We develop a new breed of applications that use and reuse components developed with multiple technologies – including Web technologies, J2EE, .NET, and open source technologies – across a wide range of platforms and systems. We leverage agile methodology to develop these composite applications that are efficient to develop and drive business results faster.

Our co-founders and leaders have worked in the Industry for almost two decades, our development approach enables our team to focus on development time, integration with existing systems and to maximize existing limited resources. Our well-formulated metrics and tracking system provides high levels of transparency, which assures high quality solutions that deliver tangible business benefits.

Zensolve Advantage

  • Successful completion and delivery of many complex projects across various industry domains
  • Adherence and compliance with CMMI level 3 guidelines.
  • Global delivery model which ensures round the clock productivity and faster turn around time.
  • Extensive experience in developing customized Web Applications, Smart Client, Client Server Applications, Mobile Applications, Rich Internet Applications, etc. Employing various software tools to automate and accelerate development processes when applicable.
  • Specialists in JAVA, .Net, RoR, PHP, Perl, etc.

Application Maintenance

Leading enterprises around the world spend close to 80% of their IT budget on application maintenance and support according to a leading market research firm. This results in loss of strategic advantage that the IT departments can offer to the organization. Lack of trained professionals, high labor costs are some of the proliferating challenges associated with managing applications in- house. Today an enterprise is constantly struggling with its need to innovate and improvise its core business.

Partnering with an experienced offshore IT services provider and partner to employ efficient application maintenance services will empower enterprises to not only to reduce total-cost-of-ownership, but also deploy operational excellence, process improvement, and efficiency.

We bring our technology expertise, evolved processes, and flexible delivery models to offer a comprehensive suite of Application Maintenance Services (AMS) to global enterprises. Based on our client’s needs and the engagement model, we can deliver customized 24×7 support for a single application or the entire portfolio of applications. We follow a well-established resolution process comprising of preventive, corrective, adaptive methodology. Stringent Service Level Agreements ensure that the maintenance services enhance application stability, lower support costs, reduce total-cost-of-ownership, and drive continuous service quality improvements.

Our AMS services are the most reliable yet cost effective to achieve superior levels of system performance, relieving clients from day-to-day operational hassles and enabling them to focus on strategic initiatives.

Zensolve Advantage

  • Successful completion and delivery of many complex projects across various industry domains.
  • Our flexible approach is aligned with changing industry processes.
  • Adherence and compliance with CMMI level 3 guidelines.
  • Our resources are conversant with technologies like Microsoft and Oracle, Perl, PHP, Java, and several other platforms, databases, languages, and business applications.
  • Robust yet flexible processes that contour to our clients’ critical needs.
  • Employing various software tools to automate and accelerate.
    development processes when applicable.
  • Improved SLA response times.

Application Migration

Change is the only constant; as businesses grow and their requirements change, the need to move from their existing applications to a more-robust architecture and function-rich tools becomes critical. Globalization, evolving technology trends, consolidations in the technology landscape, and the challenge of achieving the lowest total -cost-of-ownership, is making this need more apparent.

However, before an organization takes on the application migration drive, understanding the value and its impact on future business initiatives is imperative. If not carefully planned, an IT modernization initiative can incur a loss of both time and money. Not only this, mission critical data can be altered, tangled, or completely lost if inter-dependencies between elements involved in the migration are not thoroughly understood and addressed.

Based on a decade of our experience built on migrating scores of applications across the globe, we ensure a successful and seamless migration. Having worked on various technologies, our consultants can assist CIOs with their application migration strategy, implementation, testing, and deployment. Depending on their business goals and budget constraints we implement either rip-and-replace, or incremental transition, or cohabitation and coexistence methodology. Our internally developed phase approach processes and frameworks deliver next generation software infrastructure in shorter time frame with minimal disruption to application uptime and existing business processes.

If you would like to know how our experts could remove uncertainty from your migration strategy, please click here to have them get in touch with you.

Zensolve Advantage

  • Successful completion and delivery of many complex projects across various industry domains
  • Our flexible approach is aligned with changing industry processes
  • Adherence and compliance with CMMI level 3 guidelines.
  • Our resources are conversant with technologies like Microsoft and Oracle, Perl, PHP, Java, and several other platforms, databases, languages, and business applications
  • Robust yet flexible processes that contour to our clients’ critical needs
  • Employing various software tools to automate and accelerate development processes when applicable
  • Improved SLA response times

Application Testing Services

Enterprises today are facing the critical challenge to produce and deliver highest quality products and solutions time and again in short turnaround times with minimum investment. An efficient testing strategy can ensure efficient utilization of limited resources and enhance business value, allowing you to focus on core business processes.

With a team of quality assurance and testing specialists, our testing services span the entire spectrum of enterprise IT solutions as well as products that helps you deliver business solutions and technologies with highest quality. Our end- to-end testing services include setting up a Quality Centre of Excellence, Test Automation, Functional testing, Security testing, Regression testing, etc.

Along with an in-depth understanding of various technologies, their interdependence, and their interoperability with diverse devices, our consultants have proven industry best practices and processes that ensure testing detects issues earlier, leading to a better end-user experience, with lower costs and complexity. Leveraging our past engagements and almost a decade of testing experience, our internally developed frameworks are ready-to-use, yet can be customized according to individual needs and requirements. Our services enable companies to quickly go-to-market and realize quick return-on-investment.

Our Offerings

  • Setup a Test CoE
  • Test Automation
  • Functional Testing
  • Security Testing
  • Performance Testing
  • Certification Testing
  • Migration Testing

Zensolve Advantage

  • Transparent and modular process ensures that the client is able to track the quality of the product at every stage of the engagement
  • Early detection and correction of errors ensures faster time-to-market at significantly lower costs
  • Global delivery model which ensures round the clock productivity and faster turned around time
  • Compliance with CMMI level 3 guidelines
  • Over a decade of hands on experience in testing services
  • Conversant with various testing tools and testing frameworks
  • Successful completion of many complex projects across various industry domains
  • Employing various software tools to automate and accelerate different testing processes whenever possible
  • Detailed metric reporting for transparency at each stage

Help Desk Support & Services

Enterprises today are facing the critical challenge to provide and deliver highest quality of support and services to their employees and partners. An efficient Help Desk strategy can ensure efficient utilization of limited resources and enhance business value. We deliver high-quality service desk support around the clock and around the world. At the forefront of innovation, our multilingual, multi-location approach means that your workforce is supported in the their language at the right time with the right tools and technology.

With a team of quality highly skilled and trained specialists, our services span the entire spectrum of enterprise IT Help Desk solutions as well as products that helps you deliver the best solutions and technologies with highest quality to your workforce. Our team understands that every minute of downtime impacts your business productivity. Each step in our help desk process is designed to address end-user issues quickly and to put steps in place to prevent incidents from occurring again. We follow ITIL best practices to help your customers move beyond reactive incident management into request, problem, configuration and change management processes that drive higher levels of IT service management performance while reducing operating costs.

Along with an in-depth understanding of various technologies, their interdependence, and their interoperability with diverse devices, our technicians have proven industry best practices and processes that ensure testing detects issues earlier, leading to a better end-user experience, with lower costs and complexity. Leveraging our past engagements and almost a decade of experience, our internally developed frameworks are ready-to-use, yet can be customized according to individual needs and requirements. Our services enable companies to quickly roll-out services to their workforce and realize quick return-on-investment.

Our Offerings

  • Desktop hardware and networking support
  • Remote access support
  • First line of support for Business Applications
  • ID management
  • Support for Common off-the-shelf software
  • Deployment Testing
  • Migration testing and Support

Zensolve Advantage

  • Transparent and modular process ensures that the client is able to track the quality of the service at every stage of the engagement
  • Early detection and correction of errors ensures faster resolution at significantly lower costs
  • Global delivery model which ensures round the clock productivity and faster turned around time
  • Compliance with ITIL and CMMI level 3 guidelines
  • Over a decade of hands on experience in Help Desk Support and Services
  • Conversant with various testing tools and testing frameworks
  • Single Point of Contact support (SPOC)
  • Detailed metric reporting for transparency at each stage

Offshore Product Development

Today software product companies are challenged to continuously add and introduce new features and functionalities to their products. The need to reduce product development time without increasing their investments has never been greater. Robust systems, reduced time-to-market, along with better functionality and usability is key for any successful business.

Our product engineering team partners with software product companies and leverages their expertise across various technologies to build more collaborative functionalities and features, while they channel their energies on product’s road map, marketing, sales, and cultivating technology as well as channel partner relationships. The synergy ensures faster time-to-market for each release with lowest cost and helps them competitively price their products.

We offer outsourced software product development services to product companies in the following segments:

  • Content Management and Portal Solutions
  • E-Learning Systems
  • Bespoke Product development

Our Offerings

  • Product Development
  • Product Testing
  • Sustenance Engineering
  • Product Tech Support

Zensolve Advantage

  • Successful completion and delivery of many complex projects across various industry domains
  • Adherence and compliance with CMMI level 3 guidelines
  • Global delivery model which ensures round the clock productivity and faster turn around time
  • Proven global delivery model coalesced with robust yet flexible processes
  • Conversant with technologies like LAMP, RoR, JAVA, .NET, various Microsoft tools, languages, and frameworks
  • Open source technology specialists
  • Successful completion and delivery of many complex projects across various industry domains
  • Detailed metric reporting to ensure transparency and real-time visibility at each stage
  • Global delivery model which ensures round the clock productivity and faster turn around time
  • Employing various software tools to automate and accelerate development processes when applicable

Internet and Emerging Technologies

The Internet has evolved as a rich and interactive medium for information sharing and online user experience has improved drastically. This has also given rise to many consumer oriented websites and enterprises realize that implementing the right technology for their online business can significantly reduce their operational and maintenance cost.

With the advent of the Web 2.0 technologies, websites allow users to interact and collaborate with each other in a social media dialogue as consumers of user- generated content in a virtual community, in contrast to websites where users (prosumers) are limited to the active viewing of content that they created and controlled

We have expertise in technologies like ASP.NET, AJAX and J2EE that are used to develop web applications and portals to address your business needs. We help our clients to implement the right enterprise architecture and ensure that the appropriate technology platform is used to meet their business goals faster and better. We also provide maintenance and support for your online business initiatives. Our ability to understand the business needs of various industries enable us to provide comprehensive web-enabled solutions that are capable of handling the complex business processes of an organization.

Our Offerings

  • Application Development
  • Web-Application Architecture Consulting Services
  • Web 2.0 Consulting Services
  • Usability Consulting

Zensolve Advantage

  • 100% compliance with CMMI level 3 guidelines
  • Over 1000 man years of hands on experience with web enabled applications development
  • Conversant with technologies like ASP. NET, J2EE, AJAX and various Microsoft tools, languages, and frameworks
  • Open source technology specialists
  • Successful completion of many complex projects across various industry domains
  • Proven global delivery model coalesced with robust yet flexible processes
  • Help Desk Support and Services

Technical Support Services

In today’s competitive business environment sales is no longer a one-time activity. This is all the more apparent for enterprises that are delivering technology-enabled products and services in B2C or B2B landscape. To convert new product features and releases into revenue, your customer needs to believe in your product. We believe an efficient and nimble technical support team plays a quintessential role in improving customer satisfaction, retention, and revenue generation.

With almost a decade of experience in resolving technical issues related to different desktop, network, server applications, business applications like ERP/CRM and Internet applications, our teams have strong technical and communication skills that guarantees to translate your outsourcing initiative into lower operating costs, higher ROI, and improved customer satisfaction. Certain key qualities like customer empathy, problem comprehension, and technical accuracy are rigorously inculcated in our team members to continuously build positive end-user experiences.

Our Technical Support Lifecycle:

  • Requirement Analysis
  • Knowledge Gathering
  • Set-up
  • Dress Rehearsal
  • Kick-Off

Zensolve Advantage

  • World class office space with multiple internet leased lines for uninterrupted round the clock services
  • Technical support services that span the entire spectrum of Tier1, Tier2, and Tier3 services
  • 24X7 connectivity through e-mails, instant messengers, and voice
  • Well trained pool of technically qualified people
  • Ability to scale as your business grows
  • Stringent metrics reporting
  • Defined policies and data integrity policies
  • Continuous training and knowledge development programs
  • Efficient issue escalation processes
  • Approach aligned with changing industry processes
  • Over a decade of hands on experience in technical support
  • Constant innovation and development of services
  • Capability to scale team as per clients’ requirements
  • 100% compliance with CMMI level 3 guidelines